Last Updated: 27/11/2025

At FatGlow, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Create an account
• Make a purchase
• Subscribe to our newsletter
• Contact customer support
• Participate in surveys or promotions

This information may include your name, email address, phone number, delivery address, billing address, and payment information.

Usage Data

We automatically collect certain information when you visit our website, including:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website
• Device information
• Cookies and Tracking Technologies
• We use cookies and similar tracking technologies to enhance your experience, analyse trends, and gather demographic information. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and fulfilling your orders
• Communicating with you about your account or transactions
• Sending promotional materials and newsletters (with your consent)
• Improving our website and customer service
• Personalising your experience
• Detecting and preventing fraud
• Complying with legal obligations
• Analysing website usage and trends

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers

Third-party vendors who perform services on our behalf, such as payment processing, courier services, email delivery, and website hosting.

Legal Requirements

When required by law or to protect our rights, we may disclose your information to law enforcement or regulatory authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Your Privacy Rights

Under New Zealand privacy law, you have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a portable format
• Object: Object to our processing of your personal information

To exercise any of these rights, please contact us using the information provided below.

6. Privacy Act 2020 Compliance

FatGlow is committed to complying with the New Zealand Privacy Act 2020. We handle your personal information in accordance with the information privacy principles set out in the Act.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than New Zealand. These countries may have different data protection laws. By using our services, you consent to such transfers.

10. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date. We encourage you to review this policy periodically.

12. Contact Us

Questions or Concerns?

If you have any questions about this Privacy Policy or our data practices, please contact us.

Your Consent: By using FatGlow’s website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.